Shipping policy

Shipping Policy

Shipping Cost

For orders shipping to Canada or the United States, orders under CAD $39 have CAD $13.99 flat-rate standard shipping. Orders CAD $39 and over receive FREE standard shipping. There is no minimum order amount.

Free shipping eligibility is based on the merchandise subtotal after discounts, before sales taxes and shipping charges. Applicable sales taxes, such as HST, are calculated and charged at checkout.

Retail Delivery

Martin Max is a cross-border online store. Orders are generally sourced from suppliers in China, consolidated when appropriate, and shipped through international logistics partners such as 4PX.

Estimated retail delivery to Canada and the United States is 8–15 business days from the order date, including order processing and shipping. Processing time is already included and is not added on top.

Product pages show a dynamic estimated delivery date range. Delivery dates are estimates, not guarantees. Public holidays, remote destinations, customs processing, product shortages, and carrier delays may extend delivery.

Tracking

A tracking number will be emailed when the international parcel is dispatched. Tracking may take 2–5 business days to show its first carrier scan. Orders containing products from different suppliers may arrive in separate packages, and each package may have its own tracking number.

Customers must provide a complete and accurate delivery address, postal code, phone number, and email address. Contact service@martinmax.ca immediately if you notice an error. Address changes cannot be guaranteed after procurement or dispatch begins. Re-shipping costs caused by an incorrect or incomplete address may be charged to the customer.

Import Fees and Sales Taxes

For both retail and wholesale orders, Martin Max covers import duties, import taxes, customs clearance, brokerage and related import fees associated with delivering the order. Customers are not separately charged these import costs. If a carrier or customs authority requests payment of these import charges, contact service@martinmax.ca so that we can resolve the charge.

Product prices do not include applicable sales taxes, such as HST; these are calculated and charged at checkout where applicable. Sales taxes are separate from the import fees covered by Martin Max.

Import-fee coverage applies to delivery of the original order. Change-of-mind return shipping and customs charges arising from a return remain subject to our Return and Refund Policy.

Delivery Issues

Delivery can be delayed by customs, carriers, weather, public holidays, security inspections, or other events outside our control. If tracking has not updated for 10 business days or a parcel appears lost, contact service@martinmax.ca with your order number so that we can investigate with the carrier.

For damaged, missing, or incorrect items, follow the instructions in our Return and Refund Policy and keep the product, packaging, and shipping label for review.